Help — fast, personal, by a real human.

In the dashboard under "Connections" you pick your platform (Shopify, eBay, Amazon, Gambio, JTL, xt:Commerce, modified, OXID, PrestaShop). You go through the platform's official sign-in flow — no technical setup needed. After 30–60 seconds your listing overview is there.

In the dashboard under "Listings" you pick a product, then "Create video". Buust automatically suggests fitting templates. Click "Render" — after 1–3 minutes you have the finished video, can approve it, and send it directly to the platform.

Before rendering you see a preview with all copy and voice/music selection. After rendering, in the "Approval" area you can trigger re-renders with different copy or voices — new copy costs 1 credit, a full re-render costs the normal amount of credits.

Connect your social accounts under "Connections" (YouTube, Instagram, TikTok, Facebook, Pinterest, LinkedIn, X, Threads). Once a video is approved, you can publish it with one click to all connected channels at once — including platform-specific copy and a clickable bio link.

The first sync runs in the background and can take 1–10 minutes depending on shop size. If nothing is there after 10 minutes: re-trigger the connection under "Connections". If that doesn't help, write to us with the shop name.

We check automatically and retry up to 3 times. If all attempts fail, your credits are refunded — you don't have to do anything. In the "Approval" area you see the status and can manually restart.

Every plan includes a monthly render allowance (credits). 1 standard video = 1 credit; higher style tiers cost accordingly more (between 1 and 12 credits). The allowance resets automatically every month. Top-up credits can be bought as needed.

Yes. Dashboard under "Plan & billing" → switch plan (effective immediately) or cancel (effective at the end of the term). No minimum term. Upgrades are pro-rated; downgrades credit the remainder.

Dashboard → "Plan & billing" → invoices. PDF download with VAT statement. Invoices are also sent automatically to your workspace email.

Yes. All data is stored exclusively in German data centers. Shop credentials are encrypted per workspace. You get a data processing agreement (DPA) on request the same day — see "Contact" → DPA / data protection.

Within the first 14 days after signup: yes, no questions asked. Just write to info@buust.de, the amount is refunded to the same payment method.

Yes — for all paid plans a 30-minute setup call is free. Book via the contact form (topic "Demo / setup call") or directly via WhatsApp with the founder.